Frequently Asked Questions
You Asked, We Answered
Do you sell gift cards?
Yes and they do not expire.
What are the payment options?
We accept: Visa, MasterCard, American Express, Discover and PayPal
Lost Or Stolen Packages
If a package is lost, stolen, or damaged in transit, it is the responsibility of the customer to request a claim via USPS / Fed EX / DHL.
Why Is My Order Stuck In "PRE-SHIPMENT" On The USPS Tracker?
When an order is stuck in "Pre-Shipment" status, that is USPS code for "..we scanned your package but don't know where it is and/ or we missed it's initial scan at the original distribution center, but it will be scanned at another delivery point along the way." USPS is having challenges over the last 60-90 days because of the COVID-19 impact thus resulting in a lack of staff/ resources as stated on the there website (click here) which is causing delays to customer packages across the USA & Internationally. What's happening is the USPS tracker indicates that the order/ package is in a status of "Pre-Shipment" and then suddenly the status changes to "your package will be delivered tomorrow before 10am" OR it will say "your order is currently out for delivery." In most cases, the Pre Shipment status will change to "your order is out for delivery" as that is happening 9 times out of 10 at the moment.
ORDER STATUS
Once your order payment has been processed, you will receive a confirmation email.
If you haven't received your order/shipment confirmations, please check your spam/junk folder.
You will receive a final email with tracking information to let you know that your order has shipped.
SHIPPING
All of our products are shipped by either: USPS / FedEx / UPS or DHL for larger items.
Please be aware that choosing Priority shipping will decrease shipping time after the item is made, but DOES NOT speed up the time it takes to make.
In stock items should be shipped within 2-4 business days of payment being received unless otherwise stated in the item description or elsewhere on the site.
USA
Shipping within the contiguous USA is based on the size and weight of the order unless otherwise noted. For Alaska, Hawaii and Puerto Rico, shipping starts at $25 & up.
Orders on in stock items received before 11AM CST Monday - Friday (excluding holidays), will be processed and prepared for standard shipping within 2-4 business days. Typical delivery vary due to Covid delays.
You will receive a tracking number after your order has been processed for shipping.
CANADA
Orders for in stock items received before 11AM CST Monday - Friday (excluding holidays), will be processed and prepared for standard shipping. Please note you may experience delays in transit times due to COVID-19.
You will receive a tracking number after your order has been processed for shipping.
Do you sell gift cards?
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Things to Avoid with Resin Art
EXTREME HEAT
Epoxy resin is a type of plastic, which means its melting point is lower than the melting point of metal. While epoxy resin can be flamed when its first mixed together and is still in the curing/ hardening stage, once it has cured a flame can ruin the piece.
—UV rays are damaging to the natural color of flowers and leaves and some epoxy resins yellow with UV light. Some epoxy resins are specifically designed to not yellow with exposure to UV light but Queen Craft World cannot guarantee those resin companies claims.
A hot pan off the stove will mark the resin. Coasters made with both these resins typically can hold a hot cup of coffee/tea without marking. Keep in mind occasionally tile/ceramics (tiles & cups) can hold more heat in, and therefore some times the results can vary with tile & ceramics for marking.
Full heat tolerance on most resins isn't typically reached until up to about 30 days after initial cure.
SHARP OBJECTS
Anything with a sharp edge can scratch the surface of resin. This could be possibly fixed with a simply extra coat applied to the top, but it’s easier to just avoid sharp objects in the first place. Abrasive cloths, sandpaper, and the like also fall into this category. Even small scratches, if there's enough, can create a cloudy look. As a result, try to avoid bumping and scratching or your resin pieces.
- For those wanting hard working cutting boards, they typically use a different board for that job so as not to ruin the decorated cheese /charcuterie serving piece. Although some may just choose to use the backside of the board if there's no added texture on decorated side.
- Cutting directly on resin is not recommended.
- The resin decorated cheese / charcuterie boards are meant as table decoration serving boards, for those who love to entertain & dress up their table. We don't suggest putting food directly against the resin art areas. It is a table decoration, but if people really need/want to, and are covering it up anyways, they can set glass/plastic dip bowls on the resin section with olives or pickles etc., or use paper baking doilies or parchment or wax paper. Ideally, most just use the wood area to serve, & keep the decorated area to be visible.
- Coaster, trays and cheese/ charcuterie boards with resin, can be hand washed with mild soap & water, and a soft cloth (or microfibre cloth).
- With cheese/charcuterie boards, the wood/timber area should be treated as all wood cheese boards. It should never go in a dishwasher. Soaking any wood boards in dishwater is never recommended. Set board in empty sink and use soft cloth with mild dish soap to clean, then dry. Every now & then the wood/timber area may need to be reconditioned with food grade oil. Do not use food oils that can go rancid.
SUBMERGING IN LIQUIDS
While water doesn't have a negative effect on resin, it does encourage tarnish on metal. Any metal areas of your piece that are exposed to prolonged moisture can cause tarnishing to happen more quickly than usual. Basically, don't submerge in liquids, even if it is just water.
This may seem confusing when you read later in this post that sterling silver can be “cleaned” by submerging it in a concoction of boiling water, baking soda, vinegar, yadda yadda—I know. The thing is, this method is for removing tarnish that has already happened. And the “extreme heat” is good to avoid but hot water is actually fine with epoxy resin in my experience.
HARSH CHEMICALS
I know, there's chemicals everywhere. Even natural ones. But when I say harsh, I mean if particularly aggressive.
Chemicals such as acetone are known to eat plastic (and resin is a type of plastic). Alcohol, while useful at cleaning the metal parts of jewelry, can potentially damage the surface of epoxy resin, too. Perfume, which is often alcohol-based, is also a substance to avoid placing directly on your pieces.
OILS
Oils seem pretty harmless right? Well, oils can ruin the surface of resin. It's not very noticeable and is fixable with an additional coat of resin, but when it comes to making your resin last as long as possible it's better not to leave oil sitting on your pieces.
Harm usually happens when it’s been sitting there a while.
So, a great way to take care of this is with mild dish soap. Dish soap is made to cut through grease. With some warm water it can remove oils. I do this before storing it. To remove a light amount of oil, use a soft non-abrasive cloth.
What is Resin?
Resin is a wonderfully dynamic and beautiful medium that creates a glass-like surface and shine. Resin is a two-part liquid (meaning there are two solutions which need to be mixed together in order for it to take shape and become ‘resin’). Whilst it is a common misconception that we simply dip our homewares into resin, this is not at all true. Each piece is hand painted, similar to painting on a canvas. We mix our two part resin together, add in our pigments and inks and then we paint each piece. It's main properties are its adhesive qualities, its strength and its specific usability. It is very commonly used in artworks and homewares, however, it has a functional role in the structure and engineering of aircraft, cars and boats. Its strength also makes it suitable for flooring and surface protection.
How does Resin wear?
In short, incredibly well! Once resin has sat for 72 hours after being created, it is at its hardest. Resin is much stronger than glass and much more durable, meaning it can withstand normal kitchen activities. Whilst resin is not scratch-free, it is very hardy when it comes to scuff and scratch marks, having a similar robustness to that of silver.
Cleaning Resin Art Pieces/ Sculptures
- Resin castings can be cleaned with a damp microfibre cloth, then buffed dry.
- Take care not to drop your piece.
- Keep out of direct sun light to help prevent premature yellowing of resin.
- If using organics (ie: flowers & plants, etc), they can fade in resin piece, if set in areas with direct sunlight.
- Resin creations are not recommended for food or beverage serving or storage with direct contact of food / beverages.
- Please keep your resin creation away from heaters, radiators or excessive heat, (to avoid potential warping over time).
- If your piece ends up with a small scratch, you can sometimes use a plastic polish to buff the scratch out. There are plastic polish kits you can buy online. If it's a deeper scratch, it may need a buffer tool as well.
Caring for Resin Charcuterie Board / Trays
So now you have your charcuterie board or serving tray, shown it off to the girls at your latest wine and cheese night and now you are wondering… how the heck do I look after it?!
The key to your charcuterie board or tray lasting forever all comes down to a bit of TLC. I promise you that it isn't a hard task, it is just has a few important do’s and don’ts.
DO dry immediately after washing. We don’t want any water absorbing into the wood.
DO either wipe down with just wet cloth or use a small amount of soap if necessary. If nothing too aromatic has been in contact with your board (fruits and some vegetables) simply wipe it down. However, if you are cutting something potent like garlic, soap is a definite must as wood can hold the smell and transfer it to your next meal. (Trust me on this one, garlic and watermelon do not taste good together.) But remember - the less soap the better! The soap will draw out the woods oil meaning you will need to oil your resin board more regularly.
DO treat it with oil. The same way our skin needs moisturisor to be beautiful and soft, your chopping board needs oil to be strong and vibrant. The more we wash our boards, the more we draw out the natural oils which makes it prone to splitting and warping. The best way to know when your board is craving oil is to look at the color of the wood, the duller the brown, the drier the wood.
DO use coconut, mineral, linseed, beeswax or tung oil. My favorite is a mixture of coconut oil and beeswax, the coconut oil is one of the least rancid oils and the beeswax makes it water-resistant which means you won’t have to oil it as frequently. Simply rub the oil into the wood with a rag or cloth until the whole board is covered and not absorbing any more oil. Hack: You can buy coconut oil cooking spray at the supermarket and all you have to do is spray over the board. Too easy.
DO NOT use vegetable or olive oil. These will become rancid and begin to smell. Yuk.
PRO TIP : Spring clean your chopping board with salt and lemon (or lime). For the full service, give your board a spa treatment every once in a while. Generously sprinkle salt over your chopping board and then cut a lemon in half. Now begin to rub the lemon all over the salty board. The salt acts as a scrub to remove stubborn stains, and the lemon is a natural disinfectant and deodorisor. Be sure to clean it well in some hot water afterwards.
DON’T put it in the dishwasher. Wood is a beautiful natural material that has the ability to both bring water into its grain as well as repel it. When too much water gets absorbed by wood it begins to expand and this is what makes a cutting board warp, bend and crack. In a dishwasher there is a lot of water and heat… not a friendly place for your new chopping board.
DON’T let it soak in water. If you leave your chopping board in water for too long, it will absorb too much water, and yep, it will bend and crack.
If you do really want the resin to pop at your dinner party, rub some oil over it to give it some extra sparkle.